Last Updated: 16 September 2026

​

FMA Repairs / FMA Store respects your privacy and is committed to protecting your personal information.

​

This Privacy Notice explains what personal information we may collect, why we collect it, how we use it and the rights you may have regarding your personal information.

​

1. Who We Are

FMA Repairs / FMA Store is an independent South African business providing Apple-related repair services, replacement parts, accessories and related products.

​

For purposes of applicable privacy legislation, FMA Repairs / FMA Store may act as the responsible party for personal information processed through our website and business operations.

​

Website: www.fmarepairs.co.za

Responsible Party: FMA Repairs
Information Officer: Brandon Long
Email: admin@fixmyapple.co.za
Telephone: +27 74 347 2747
Address: 28a Millard Road Bedfordview 2007

​

2. What Personal Information Do We Collect?

Depending on how you interact with FMA Repairs / FMA Store, we may collect information such as:

​

Personal Details

• Name and surname;

• Telephone number;

• Email address;

• Delivery address;

• Billing address.

 

Order Information

• Products purchased;

• Order number;

• Order history;

• Delivery information;

• Refund information.

 

Repair Information

Where you submit a device for repair, we may collect information necessary to identify and service the device and manage your repair request.

​

3. Website Information

When you visit our website, certain technical information may be collected automatically.

​

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Date and time of visits;

• Website usage information.

 

This information may be used to maintain website security, improve website functionality and understand how customers use our website.

​

4. How We Use Your Information

We may use your personal information to:

• Process your orders;

• Process payments;

• Arrange delivery;

• Provide repair services;

• Provide quotations;

• Contact you regarding an order;

• Respond to enquiries;

• Provide customer support;

• Process returns and refunds;

• Manage warranties;

• Maintain business records;

• Prevent fraud;

• Improve our website;

• Improve our products and services;

• Meet legal and regulatory obligations.

 

5. Legal Basis for Processing

We process personal information only where permitted by applicable law.

 

This may include processing that is necessary to:

• Fulfil an order or contract;

• Provide a requested service;

• Respond to an enquiry;

• Comply with a legal obligation;

• Protect legitimate business interests where permitted;

• Prevent fraud or misuse;

• Obtain or act on valid consent where required.

 

6. Marketing

Where permitted by law, we may use your contact information to provide information about:

• New products;

• Store updates;

• Promotions;

• Special offers;

• Repair services;

• FMA Repairs / FMA Store news.

 

You may request that we stop sending direct marketing communications.

Marketing communications will include an appropriate method for opting out where required.

 

7. Sharing Personal Information

We may provide relevant personal information to third-party service providers where reasonably necessary to operate our business.

​

These may include:

• Payment providers;

• Courier companies;

• Website hosting providers;

• E-commerce platforms;

• IT providers;

• Accounting service providers;

• Professional advisers;

• Legal authorities where required by law.

 

We will not sell your personal information to third parties as part of our ordinary business operations.

 

8. Courier Companies

When an order needs to be delivered, we may provide the courier with information necessary to complete the delivery.

 

This may include:

• Customer name;

• Telephone number;

• Delivery address;

• Order information.

 

9. Payment Providers

Payments may be processed by independent payment service providers.

​

When you make a payment, your information may be processed by that payment provider according to its own security procedures and privacy policy.

​

FMA Repairs / FMA Store does not intentionally retain complete payment-card details unnecessarily.

 

10. Cookies

Our website may use cookies and similar technologies.

 

Cookies may help us:

• Keep the website functioning;

• Remember preferences;

• Process online shopping functions;

• Improve website performance;

• Understand website usage;

• Improve the customer experience.

 

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

 

11. Protecting Your Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

 

However, no electronic transmission or storage system can be guaranteed to be completely secure.

 

12. Data Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate and contain the incident and comply with applicable legal notification requirements.

 

13. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

 

Retention periods may depend on:

• The type of information;

• The purpose for which it was collected;

• Accounting requirements;

• Tax requirements;

• Warranty requirements;

• Legal requirements;

• Dispute resolution.

 

14. Your POPIA Rights

Subject to applicable legal limitations, you may have the right to:

 

Access

Request access to personal information that we hold about you.

 

Correction

Request correction of inaccurate or incomplete information.

 

Deletion

Request deletion of personal information where legally applicable.

 

Objection

Object to certain processing of your personal information where permitted by law.

 

Direct Marketing

Object to the use of your personal information for direct marketing.

 

Withdraw Consent

Where processing is based on consent, you may withdraw your consent, subject to any lawful consequences of doing so.

 

Complaint

Raise a concern or complaint regarding the processing of your personal information.

 

15. Keeping Your Information Accurate

Please notify us if your personal information changes.

 

You are responsible for providing accurate information when placing an order, requesting a quotation or submitting a repair.

 

16. Children's Information

Our website and services are not intentionally directed at children.

 

We do not knowingly collect personal information from children except where permitted by applicable law and appropriate consent or authorisation has been obtained.

 

17. International Processing

Some third-party technology, hosting, payment or communication providers may process information outside South Africa.

 

Where applicable, we will take reasonable steps to ensure that such processing complies with the requirements of applicable South African privacy legislation.

 

18. Third-Party Websites

Our website may contain links to third-party websites.

When you visit another website, that website's own privacy policy and terms may apply.

​

FMA Repairs / FMA Store is not responsible for the privacy practices of independent third-party websites.

 

19. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

 

The latest version will always be made available on our website.

 

We recommend checking this page periodically for updates.

 

20. POPIA Enquiries

If you have a question about your personal information or wish to exercise your rights, please contact our Information Officer.

 

FMA Repairs / FMA Store

Information Officer: Brandon Long

Email: admin@fixmyapple.co.za

Telephone: +27 74 347 2747

Physical Address: 28a Millard Road Bedfordview 2007

Website: www.fmarepairs.co.za

 

21. Information Regulator

If you are not satisfied with how your personal information has been handled, you may have the right to lodge a complaint with the Information Regulator of South Africa.

​